Hotel Manager
Every hotel needs a manager, like a ship needs a captain. A hotel manager is the backbone of any establishment, ensuring that its daily operation runs smoother than silk, and that guest satisfaction is at its all time high. They're responsible from everything to housekeeping, finances, and even marketing.
Hotel Managers are responsible for ensuring that there is always the correct number of staff available at the front desk, or that each room is cleaned to perfection, or that the grounds are maintained, and customers are constantly satisfied with the attention given to them by the staff.
Job Description:
- Manage different aspects of a hotel or lodging facilities' daily operations
- Liaise with upper management/owners to implement new policies or procedures for staff/customers
- Inspect hotel grounds and facilities to ensure cleanliness and appearances are being maintained
- Keep records of hotel's finances, manage budgets, set rates for rooms, etc
- Monitor the performance of various staff members to ensure the highest quality service is being provided
- Coordinate the operations of the front and back offices
- Deal with any enquiries or complaints from hotel guests
- Resolve any issues that arise during the operation of the hotel
- Help provide ideas for events and campaigns that can be run to promote rooms and services
Specific Skill Set Required:
- Ability to lead a large group
- Attention to detail
- Ability to work in a fast-paced, high-stress environment
- Excellent written and verbal communication
- Knowledge of all hotel operating procedures
- Critical-thinking and problem-solving skills
- Ability to manage several budgets
- Excellent customer service and interpersonal skills
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